Global HR Service Delivery Senior Specialist

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.

Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Job Description

The Role

Job Purpose

The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.

Key Responsibilities

The key responsibilities of the role include:

• General Workday support (Service, Updates & Change requests) for all the countries globally
• Support to streamline all workday business processes to maintain a global standard and also ensure adherence to Regional and Global business needs
• Ensure all Workday tasks and events are resolved as per agreed timelines
• Participate in change management review and support designing the change in Workday
• Responsible for conducting Audit of Master Data Validation
• Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
• Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
• Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
• Develop and update Quick Reference Guide (QRC) and for all roles in workday
• Work on systems development/upgrade/enhancement projects as a team member.

Qualifications

Your experience

Key Requirements

The successful candidate should have:

Skills:

• Strong problem solving and project management skills as well as ability to work independently with minimal supervision.
• Experience in partnering with senior stakeholders and managing various stakeholder groups effectively.
• Excellent relationship management skills – display sensitivity to organisational dynamics and cultivate relationships across functions to drive results.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments
• Excellent communication skills (written and verbal) – ability to adapt communication upwards and downwards for appropriate levels of detail
• Ability to influence, negotiate and constructively challenge to achieve productive solutions for complex business problems.

Experience:

• Minimum 5 years' operational support experience in HR tools (mandatory HR Workday)
• Familiarity with HR business processes and shared service model is mandatory
• Ability to work independently and with colleagues located in different geographies
• Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word.

Qualifications:

• A bachelor's/master's degree from a reputed institute, preferably in the area of business management
• Experience at a multinational organisation with exposure to non-Indian working environment is mandatory

Additional Information

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.

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