Deputy Manager – HR Operations

About the Company

IPE Global Ltd. is a multi-disciplinary development sector consulting firm offering a range of integrated, innovative and high-quality services across several sectors and practices. We offer end-to-end consulting and project implementation services in the areas of Social and Economic Empowerment, Education and Skill Development, Public Health, Nutrition, WASH, Urban and Infrastructure Development, Private Sector Development, among others.

Over the last 26 years, IPE Global has successfully implemented over 1,200 projects in more than 100 countries. The group is headquartered in New Delhi, India with five international offices in United Kingdom, Kenya, Ethiopia, Philippines and Bangladesh. We partner with multilateral, bilateral, governments, corporates and not-for-profit entities in anchoring development agenda for sustained and equitable growth. We strive to create an enabling environment for path-breaking social and policy reforms that contribute to sustainable development.

Role Overview

We are seeking a dynamic and experienced Deputy Manager – Human Resources to support and drive effective HR operations across employee lifecycle, HR policies and compliance, team management, benefit administration, and talent management. This role partners closely with the Head – HR Operations & Talent Management to ensure smooth execution of HR initiatives, compliance, and a high-performing HR team aligned with organizational priorities.

Roles and Responsibilities

Key Responsibilities

Team Leadership and Supervision

• Supervise and mentor HR team members, ensuring timely and quality delivery while fostering professional development and workload management.
• Act as deputy to Head – HR Operations; support in meetings, strategic discussions, and communications.
• Perform additional HR operational and supervisory duties during Head's absence.

Employee Lifecycle Management

• Manage end-to-end employee lifecycle from onboarding to offboarding with accuracy and compliance.
• Vet employment-related documentation ensuring alignment with policies and legal requirements.

Talent Management

• Support performance management and succession planning processes.
• Facilitate employee engagement and career development.
• Analyse talent metrics to inform workforce planning and retention.
• Drive alignment of talent activities with HR policies and organizational goals.

Compliance, Payroll, and Benefits Administration

• Support payroll administration, statutory compliance, and audit preparedness by liaising with Finance.
• Coordinate employee benefits including insurance and welfare programs.
• Maintain audit-ready HR records and facilitate compliance checks.

Employee Relations and Grievances

• Serve as an escalation point for disciplinary matters, ensuring fair and consistent policy application.
• Collaborate with leadership to maintain a positive and compliant workplace culture.

Operational Excellence and Collaboration

• Monitor HR metrics for compliance and service delivery efficiency.
• Collaborate cross-functionally to support workforce planning, organizational change, and HR strategy.
• Oversee employee relocation projects including policy, budgeting, vendor coordination, and employee support.

Process & Systems Support

• Assist in process mapping, SLA tracking, and identifying quick wins and improvements for recruitment to onboarding, HR operations, and grievance resolution.
• Support HR data integrity by ensuring accurate employee master data governance and statutory filings.
• Engage with HR systems (Darwinbox and others) to maintain data accuracy, audit trails, and seamless integrations with payroll, finance, and ATS.

Qualifications

• Master's degree in Human Resources Management or related discipline.
• Minimum 7 years of progressive HR experience, including at least 2 years in a supervisory role overseeing HR operations, preferably within professional services, consulting, social impact, or international development organizations.
• Proven success managing HR teams, compliance, process improvements, and complex employee relations.
• Expertise with HR management systems, preferably Darwinbox, and proficiency in MS Office (Excel, PowerPoint, Word).
• Strong knowledge of Indian labour laws and statutory compliance; global HR operations experience is a plus.

Skills and Attributes

• Strong leadership, mentoring, and conflict resolution skills.
• High ownership, initiative, and interpersonal effectiveness.
• Ability to manage multiple stakeholders and influence across levels.
• Analytical mindset with a focus on execution.
• High integrity, professionalism, and cultural sensitivity.