ServiceNow Trainer

2 weeks ago

Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

This role is for one of Weekday's clients

Min Experience: 8 years

Location: Bengaluru

JobType: full-time

Requirements
We are seeking a highly skilled and experienced
ServiceNow Trainer
to design, develop, and deliver comprehensive training programs for ServiceNow platforms and modules. The ideal candidate will have
8+ years of hands-on experience in ServiceNow
along with a proven track record of training IT professionals, administrators, and end-users. This role requires a deep understanding of ServiceNow functionalities, strong communication skills, and the ability to simplify complex technical concepts for diverse audiences.

As a ServiceNow Trainer, you will play a critical role in empowering employees and clients with the knowledge required to maximize their use of ServiceNow, enhance productivity, and align ServiceNow solutions with business objectives.

Key Responsibilities

  • Training Delivery & Facilitation

  • Design and deliver interactive training sessions on ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, and GRC.

  • Conduct both classroom and virtual training for technical teams, administrators, developers, and end-users.
  • Adapt training methodologies based on audience skill levels (beginners, intermediate, advanced).

  • Use real-world examples, case studies, and live demonstrations to enhance understanding.

  • Content Development & Customization

  • Develop training materials, including manuals, presentations, e-learning modules, and job aids.

  • Customize training content to align with organizational requirements, industry best practices, and ServiceNow release updates.

  • Ensure course content is engaging, accurate, and aligned with ServiceNow's evolving ecosystem.

  • Assessment & Feedback

  • Conduct assessments, quizzes, and hands-on labs to evaluate participant learning and retention.

  • Gather feedback from participants to continuously improve training effectiveness.

  • Provide post-training support and mentorship to help learners apply knowledge in real-world scenarios.

  • Collaboration & Stakeholder Engagement

  • Partner with HR, IT, and leadership teams to identify training needs and skill gaps.

  • Collaborate with ServiceNow developers, architects, and implementation consultants to ensure practical alignment of training with project requirements.

  • Stay updated on ServiceNow product roadmaps and integrate new features into training programs.

  • Continuous Improvement

  • Monitor training outcomes and recommend enhancements to programs for maximum impact.

  • Keep abreast of ServiceNow certifications, industry trends, and best practices.
  • Mentor junior trainers and contribute to the knowledge-sharing culture within the organization.

Required Skills & Qualifications

  • 8+ years of hands-on experience with ServiceNow across multiple modules.
  • Proven experience as a technical trainer, corporate trainer, or ServiceNow instructor.
  • Strong knowledge of IT Service Management (ITSM) processes and ServiceNow best practices.
  • Expertise in ServiceNow workflows, form customization, reporting, and integrations.
  • Familiarity with ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist, or Application Developer (preferred).
  • Excellent communication, presentation, and facilitation skills.
  • Ability to translate complex technical concepts into simplified learning materials.
  • Strong organizational and time management skills.
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

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