Service Desk Trainer

2 weeks ago

Bengaluru Chennai Noida, India Edubridge Learning Full time ₹ 5,00,000 - ₹ 15,00,000 per year

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team

Role & responsibilities:

As a Service Desk Trainer, you will train aspiring professionals in:

  • Service Desk Fundamentals
  • IT Support & Helpdesk Operations
  • Technical Support & Customer Handling

Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations.

  • Deliver high-quality, interactive training sessions (online/offline) aligned to EduBridge's curriculum.
  • Provide hands-on training in IT ticketing tools, troubleshooting, remote support, customer interaction, and professional communication.
  • Conduct mock scenarios, live ticket resolution demos, and role plays to enhance learner preparedness.
  • Support job readiness through resume workshops, mock interviews, and job portal guidance.
  • Work closely with Placement Managers to assess learner employability.
  • Track learner progress, counsel for improvement, and reduce dropouts.
  • Submit timely reports on learner performance, attendance, and session quality.

Preferred candidate profile:

  • Education: Graduate in IT/Computer Science or related field. ITIL certification is a plus.
  • Experience: 25 years in IT Support/Service Desk roles OR training experience in similar domains.
  • Skills Required:

    Excellent verbal and written communication

    Hands-on experience with ticketing tools (like ServiceNow, Zendesk, Freshdesk)

    Strong knowledge of troubleshooting practices and remote support

    Ability to engage and motivate young learners

    Familiarity with virtual training platforms and digital tools

Why Join EduBridge?

  • Be a part of India's skill revolution in the digital and IT sector.
  • Impact lives while growing your own career in L&D.
  • Explore diverse growth paths: SME, Lead Trainer, Quality Manager, and more.
  • Thrive in a collaborative and ethical work culture.

Apply Now

Be the change-maker in the future of India's workforce.

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