Customer support Executive_Real Estate group(Moshi)

1 day ago

Pune, Maharashtra, India Tulip Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are seeking a dedicated and customer-focused Customer Support Executive to join our Real Estate Group. The role involves handling customer queries, managing property-related documentation, ensuring smooth communication between clients and internal teams, and providing an excellent customer service experience throughout the sales and post-sales process.

Key Responsibilities:

  1. Customer Interaction & Query Resolution

    • Act as the first point of contact for all customer inquiries (calls, emails, walk-ins).

    • Provide accurate and timely information regarding projects, pricing, documentation, and possession.

    • Address complaints and ensure quick resolution while maintaining a positive customer experience.

  2. Sales & Post-Sales Support

    • Assist the sales team with customer follow-ups, booking confirmations, and agreement documentation.

    • Coordinate with customers for payments, loan documentation, and registration formalities.

    • Maintain regular communication with clients regarding project updates, handovers, and possession schedules.

  3. Relationship Management

    • Build long-term relationships with customers to enhance brand loyalty.

    • Ensure high levels of customer satisfaction by proactive support and assistance.

    • Gather feedback from customers and share insights with management for process improvements.

  4. Coordination with Internal Teams

    • Work closely with sales, legal, accounts, and project teams for customer requirements.

    • Ensure proper documentation, records, and customer data management in CRM systems.

    • Support in organizing site visits, client meetings, and handover events.

  5. Reporting & Documentation

    • Maintain customer interaction logs, complaints, and resolution records.

    • Prepare MIS reports on customer support activities and share with management.

    • Ensure compliance with company policies and real estate regulatory requirements (RERA).

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