Customer support Executive_For real estate group_Moshi

1 day ago

Pune, Maharashtra, India Tulip Group Full time ₹ 3,00,000 - ₹ 4,50,000 per year
Job Overview: We are looking for a Customer Support Executive to handle customer inquiries, provide property-related information, and assist in ensuring a seamless customer experience. The ideal candidate should have excellent communication skills, a customer-centric approach, and a basic understanding of the real estate industry. Key Responsibilities:
  • Handle inbound and outbound calls, emails, and WhatsApp inquiries from customers regarding real estate projects.
  • Provide detailed information about property listings, pricing, amenities, and payment plans.
  • Schedule site visits and follow up with potential customers to ensure engagement.
  • Maintain and update customer records in the CRM system.
  • Address and resolve customer queries, complaints, and concerns professionally and efficiently.
  • Coordinate with the sales and marketing team to ensure smooth lead management.
  • Assist customers with documentation and post-sales support.
  • Build and maintain strong relationships with customers to enhance satisfaction and referrals.
Requirements:
  • Education: Graduate in any discipline (B.Com, BBA, MBA preferred).
  • Experience: 1-3 years in customer support, preferably in the real estate sector.
  • Languages: Proficiency in Marathi, Hindi, and English (Mandatory).
  • Skills: Strong communication, problem-solving, and negotiation skills.
  • Proficiency in MS Office and CRM software is a plus.
  • Ability to handle customer queries patiently and professionally.

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