Process & CRM Coordinator

1 week ago

Ashoknagar Kalyangarh, West Bengal, India Benchmark Developers Pvt Ltd Full time ₹ 2,88,000 - ₹ 3,36,000 per year

Job Summary:

We are looking for a smart, organized, and proactive individual (Female candidates only)

who can efficiently manage internal processes and customer relationship activities in a real

estate firm. The role requires strong coordination, documentation, and follow-up skills to

ensure seamless communication between departments and excellent client handling

throughout the post-sales cycle.

Key Responsibilities:

Process Coordination:

  • Coordinate between departments, engineers, and vendors to ensure smooth workflow and timely project execution.
  • Maintain process documentation such as flowcharts, delegation sheets, trackers, and project timelines.
  • Maintain a detailed logbook of all incoming and outgoing documents (physical and digital) and record their references in a Google Sheet with respective document links for easy access.
  • Track the due-book Google Sheet across all departments and create online reminders or pop-ups for payment deadlines and compliance tasks to ensure timely completion within due dates.
  • Prepare MIS reports, daily and weekly summaries, and process performance updates for management review.
  • Monitor project progress, identify bottlenecks, and assist in implementing process
  • improvements for operational efficiency.
  • Coordinate vendor schedules, purchase orders, and delivery timelines to ensure timely execution.

CRM (Customer Relationship Management):

  • Act as a single point of contact for customers after booking to ensure smooth post-sales communication.
  • Maintain client records, follow up on documentation, agreement processes, and payment schedules.
  • Handle customer queries related to project status, possession timelines, and post-sales support.
  • Coordinate with sales, legal, and site teams to address customer requirements
  • efficiently.
  • Maintain updated CRM sheets, communication logs, and ensure consistent follow-ups.
  • Assist in planning client meetings, handovers, and collecting feedback to enhance customer satisfaction.

Preferred Candidate Profile:

  • Female candidates only.
  • Graduate in any discipline (MBA preferred but not mandatory).
  • Minimum 5 years of experience in coordination, administration, or CRM (real estate background preferred).
  • Excellent written and verbal communication skills in English.
  • Strong follow-up and coordination skills.
  • Proficient in MS Office, Google Sheets, Google Drive, PowerPoint, Email, Internet, ChatGPT & AI tools.
  • Well-organized with a structured approach and attention to detail.
  • Should have prior administrative experience and a customer-centric mindset.
  • Age: 28 to 35 years.
  • Salary Range: ₹24,000 – ₹28,000 per month.
  • Location Preference: Candidates staying within 45 minutes to 1 hour from Salt Lake Sector V preferred.
  • Expected Start Date: Immediate or serving notice period

Job Types: Full-time, Permanent

Pay: ₹24, ₹28,000.00 per month

Benefits:

  • Cell phone reimbursement

Application Question(s):

  • Do you stay 45 minutes to 1 hour from Saltlake Sector V?
  • How many years of experience do you have in related field?
  • Can you join immediately or is serving notice period?

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