Assistant Service Coordinator

2 weeks ago

Ashoknagar Bengaluru Karnataka, India O'Brien Boiler Services Pty Ltd Full time

**Resource Planning**- Work with the Service Manager to ensure that appropriate resources are available with a particular forward-looking view in order to meet customer needs
- **Scheduling** - In scheduling technicians, facilitate a close rapport & regular contact with the Customer to ensure timely service action & execution
- **Customer Engagement**- Maintain strong customer engagement and field customer concerns and/or complains. Escalate unresolvable issues with the appropriate details to the Service Manager
- **Safety**- Ensure the appropriate standards are applied to maintain safety of the workplace in scheduling of technicians. Any safety incidences and/or all safety related concerns are immediately escalated
- **Service Contract**- Work with the Service Manager to understand & appropriately schedule out contracted services under the signed TaaS
- **Toolbox Meeting** - Support the Service Manager in the coordination, recording & follow up from Toolbox meetings.
- **Reporting**- Track, maintain & report on key matrix such as productivity, scheduling, leave owing, debtor management, open jobs, recommended jobs by technicians, customer complaints and other reporting as & when required by the business operation
- **Customer Billing & Service Administration**- Comply with established processes in FSM and carry out timely transfer of information to the accounting department so that timely and accurate invoicing to customers takes place
- **Technology**:

- Ensure 100% compliance and the use of MS Dynamics Field Service Management (FSM) module & Mobile App by all in the department as required
- **Payroll** - Ensure allocation of timesheet hours for technicians is correct and advice Payroll Officer of readiness for processing. This includes scheduling of technician’s RDO & annual leave
- **Customer**:

- Ensure all customer files and data are entered and effectively maintained in O’Brien Boiler Services’ CRM
- **Aged Customer Debtor Awareness**:

- Raise delinquent customers to Service Managers for their decision to schedule technicians or otherwise on a regular basis
- **Inventory** - Whilst the Inventory Management System being implemented, facilitate the appropriate the allocation of inventory so that a job can be effectively completed.
- **Non-Contracted Work** - Work with the Service Manager to meet Customer requirements in the event of breakdown and other service offering to Customers
- **Referrals**- Follow up with for all technician referral quotations/proposals to be issued in a timely manner to Customer including close customer follow up & referral closeout.

Pay: ₹45,000.00 - ₹55,000.00 per month

Schedule:

- Morning shift

**Education**:

- Bachelor's (required)

**Location**:

- Ashoknagar, Bengaluru, Karnataka (preferred)

Work Location: In person

Expected Start Date: 12/05/2025

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