Service Coordinator
6 hours ago
**Job Title**: Service Coordinator
**Experience**: 6 Months - 1 Year
**Industry**: IT Services & Consulting / Hardware & Networking
**Location**: Bangalore
**Job Type**: Full-time
**Job Summary**:
**Key Responsibilities**:
- Assign incoming support/service tickets to the appropriate field engineers.
- Track and follow up on ticket resolution and ensure timely closure.
- Coordinate with OEMs (Original Equipment Manufacturers) for replacement/repair of defective laptops, desktops, and related hardware.
- Maintain records of faulty equipment and their warranty/repair status.
- Communicate effectively with clients and internal teams regarding service updates.
- Ensure adherence to SLAs and service quality standards.
- Support the team in inventory and asset tracking of IT equipment.
**Requirements**:
- 6 months to 1 year of relevant experience in IT service coordination or hardware/networking support.
- Familiarity with ticketing tools and service desk software.
- Understanding of basic hardware (laptop/desktop) troubleshooting processes.
- Experience in coordinating with OEMs like HP, Dell, Lenovo, etc., for service support.
- Good communication and organizational skills.
- Ability to multitask and work under pressure.
Pay: ₹180,000.00 - ₹300,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
Expected Start Date: 30/07/2025
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