Executive - Call Centre

2 weeks ago

Tiruchi, Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time ₹ 1,58,400 - ₹ 1,62,000 per year
  • Answer a large number of incoming calls and respond to customers.
  • Manage and resolve customer queries.
  • Identify and escalate issues to supervisors.
  • Provide service-related information to customers.
  • Document all call information according to standard operating procedures.
  • Follow up customer calls where necessary.
  • Build sustainable relationships of trust through open and interactive communication.
  • To acknowledge and resolve customer issues.

Required Qualifications and Skills

  • Any degree.
  • 0-3 years of work experience in a relevant field.
  • Knowledge of customer service practices and principles.
  • Excellent typing skills.
  • Superior listening, verbal, and written communication skills (Tamil and English)
  • Ability to handle the stressful situation appropriately.
  • Lead Conversion & Convincing skills.
  • Willing to work at Rotational shifts.

Job Types: Full-time, Permanent

Pay: From ₹13,500.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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