Service & Sales : Customer Initiated Role
21 hours ago
Service & Sales Customer Initiated Role
Location: Airoli | Experience: 15 Years
About the Role:
We are hiring Customer Initiated Service & Sales professionals for a leading global digital solutions company. This role blends customer support and inbound sales, focusing on delivering excellent customer experiences while driving revenue, retention, and product adoption.
Key Responsibilities:
Handle inbound customer interactions via call/chat with empathy and clarity
Resolve customer queries on products, subscriptions, billing, and accounts
Identify upsell, cross-sell, and renewal opportunities
Support customer retention and reduce churn
Guide customers on licenses, plans, and basic technical issues
Document interactions accurately in CRM/tools
What Were Looking For:
Graduate with 15 years of experience in customer support, sales, or SaaS/tech roles
Strong communication skills (Global English – C1 level)
Customer-first mindset with consultative selling ability
Basic technical troubleshooting skills preferred
Familiarity with digital/creative software is a plus
Send your resume to:
Sahil:
Note: Sutherland never asks for money or favors in exchange for job offers. * Report any suspicious activity to: Apply now and grow with a global leader in customer experience
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