Service & Sales : Customer Initiated Role

21 hours ago


Navi Mumbai, Maharashtra, India Sutherland Full time

Service & Sales Customer Initiated Role

Location: Airoli | Experience: 15 Years

About the Role:

We are hiring Customer Initiated Service & Sales professionals for a leading global digital solutions company. This role blends customer support and inbound sales, focusing on delivering excellent customer experiences while driving revenue, retention, and product adoption.

Key Responsibilities:

Handle inbound customer interactions via call/chat with empathy and clarity

Resolve customer queries on products, subscriptions, billing, and accounts

Identify upsell, cross-sell, and renewal opportunities

Support customer retention and reduce churn

Guide customers on licenses, plans, and basic technical issues

Document interactions accurately in CRM/tools

What Were Looking For:

Graduate with 15 years of experience in customer support, sales, or SaaS/tech roles

Strong communication skills (Global English – C1 level)

Customer-first mindset with consultative selling ability

Basic technical troubleshooting skills preferred

Familiarity with digital/creative software is a plus

Send your resume to:

Sahil:

Note: Sutherland never asks for money or favors in exchange for job offers. * Report any suspicious activity to: Apply now and grow with a global leader in customer experience



  • Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 2,40,000 - ₹ 3,50,000 per year

    Job Role: Inbound Officer Kotak 811Company:- Kotak Mahindra BankLocation: Wagle Estate, Thane West Department: Customer Service / SalesEmployment Type: Full-TimePayroll: Directly on Kotak Mahindra Bank's PayrollJob Summary:Kotak Mahindra Bank is hiring Inbound Officers for its flagship 811 digital banking division. This is an excellent opportunity for...


  • Navi Mumbai, Maharashtra, India Parag Milk Foods Full time

    Job Title: Customer Service Executive (Inbound Calls)Department: Customer ServiceReporting To: Team Lead1. Job Purpose:The Customer Service Executive (Inbound) is responsible for handling incoming customer queries, complaints, and support requests. The role focuses on delivering excellent service, resolving concerns effectively, and ensuring customer...


  • Navi Mumbai, Maharashtra, India Triomphe Digital Technology Full time

    About the RoleWe are looking for a proactive and customer-focused Customer Service Executive to support our Amazon and independent website operations. In this role, you will handle customer inquiries, resolve order issues, and ensure a smooth and satisfying shopping experience for our global customers. If you enjoy problem-solving, communication, and working...


  • Navi Mumbai, Maharashtra, India Godrej Koerber Full time

    Role & responsibilitiesOrder Intake - Services SalesBusiness development for service offeringsReview Working Capital debtors & inventoryLead process improvement initiativesTimely Submission of offersManage customer relationships through regular visitsUndertake site visits with a beat plan to develop deep understanding of installed systemsGuide customers with...


  • Navi Mumbai, Maharashtra, India Apple Energy Pvt Ltd Full time

    We are looking for a Service Coordinator to join our team at Apple Energy Private Limited to handle customer calls, provide exceptional customer support and resolve queries. The role offers an attractive in-hand salary of ₹ ₹22000 and opportunities for growth.Responsibilities:* Handle customer queries and complaints through calls & emails.* Assign...


  • Navi Mumbai, Maharashtra, India Soar Impex llp Full time

    Job description:Job Summary:We are looking for a proactive and detail-oriented Logistics Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, processing orders, coordinating with logistics partners, and ensuring smooth delivery operations. The role requires strong communication skills,...

  • Customer Services

    1 day ago


    Navi Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time

    Profile – Experience Associate.• The opening is for an International Call centre (US shift)• Must have excellent communication and skills to handle sales and customer service work with an international client.• Should have to handle all the clients, details and process smoothly.• Candidates need pitching skills to achieve sales targets.• Should...


  • Navi Mumbai, Maharashtra, India A Business Studio Full time

    Company DescriptionA Business Studio is a trusted provider of premium outsourcing solutions, dedicated to optimizing processes, enhancing efficiency, and driving growth for businesses across industries. We manage operational details, allowing clients to focus on their core business goals. Our strategic outsourcing solutions are designed to help businesses...


  • Navi Mumbai, Maharashtra, India Dow Full time

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem...


  • Navi Mumbai, Maharashtra, India DOW Full time

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers...