Associate Relationship Manager
4 days ago
Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking
Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking
Job Description
Principal Responsibilities:
- Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.
 - Ensure strict adherence to regulatory requirements for Affluent customer segment.
 - Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.
 - Manage complaints and ensure resolution within TAT.
 - Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
 - Deliver performance on service-quality scorecard
 - Visit Customers for service related and profilers.
 
Skills and Requirements:
- Excellent communication skills with customer service orientation
 - Courteous, patient and polite
 - Team player
 - Knowledge of Microsoft Excel
 - Understanding of banking norms and processes
 - Minimum qualification – Graduate
 
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