Customer Experience Executive

1 week ago


Bhopal, Madhya Pradesh, India Club Mahindra Full time ₹ 40,000 - ₹ 60,000 per year
  1. Resolution of member queries/requests within defined TAT for workspace allocated service requests and tickets.
  2. Onboarding of new members Logins/Verification of logins.
  3. Member Engagement -:

  4. Reaching out to members through outbound calls

  5. Holiday Planning Calls.

  6. Health Check Calls.
  7. Referral generation Calling.
  8. Upselling Calls.
  9. EMI foreclosure calls.
  10. Calling to invite members for events held locally.

  11. Member connects through home visits /field visits on a regular basis.

  12. Member connects through events held at venues local/outstation .
  13. Revenue Generation
  14. Through referral generation from existing members
  15. Upselling the product to existing members
  16. Fore-Closures of the payment plan

  17. Ensuring members are happy and they should share positive feedback to impact the CAPS.

  18. Coordination with internal and external stakeholders for membership related queries/discrepancies.
  19. Member walk-ins in the branch to be attended for requests/queries resolution.


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