L2 Network Engineer

2 days ago

Mumbai, Maharashtra, India Prodapt Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Overview:

We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.

Responsibilities:

  • To manage WAN, and LAN network connectivity across multiple sites.
  • Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static,
  • Respond to and resolve network tickets/ incidents and service requests.
  • Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
  • Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
  • Implement and maintain network security policies, including firewall rules and access controls.
  • Collaborate with vendors and ISPs for link issues, outages, and escalations.
  • Document network diagrams, configurations, and standard operating procedures.
  • Support planned network changes and participate in network implementation or migration projects.
  • Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
  • Follow ITIL processes for incident, change, and problem management.

Requirements:

  • Bachelor's degree in Telecom, Computer science, Information Technology, or related field.
  • 8-10 years of experience in Telecom Data or enterprise-level network support.
  • Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).
  • Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.
  • Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).
  • Understanding of wireless networking (Cisco, etc.).
  • Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.
  • Experience working in ticketing system such as ServiceNow will be preferable.

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