Customer Manager

About the Position:We are seeking a skilled Customer Service Representative to join our team. This role is crucial in ensuring smooth customer communication, order processing, quality issue management, and satisfaction enhancement.Key Responsibilities:Order & Inventory ManagementProcess customer orders, validate all fields (addresses, payment terms, part...

Responsibilities:* Oversee collections process from booking till payment* Manage customer relationships through CRM software* Analyze data for insights on customer behavior* Collaborate with sales team on post-sales supportAnnual bonus

Technical Customer Support LeadWe are seeking an experienced Technical Customer Support Lead to join our team in Chennai. As a key member of our customer operations team, you will be responsible for delivering exceptional customer service and support to our clients.This is a fantastic opportunity for someone with a passion for improving customer support...

Key Position Overview:This is an excellent opportunity for a dedicated professional to excel in a customer-centric role. The selected individual will be responsible for delivering exceptional service and ensuring complete customer satisfaction.Primary Responsibilities:Provide prompt and effective support to customersIdentify and resolve customer complaints...

Job Title: Customer Service Operations ManagerKey Responsibilities:Deliver on data analysis requirements of the Replenishment team and drive warehousing excellence activities from Centre.Manage warehouse operations, including daily MIS on CRS, PDP, CFR, LFR compliance, and monitoring of overheads at warehouses.Monitor depot operational efficiencies, labor...

We are seeking a proactive and experienced Team Lead to manage our blended process. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction. Key Responsibilities: Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR,...

Key Responsibilities:Manage customer relationships and identify growth opportunitiesCollaborate with cross-functional teams to deliver operational excellenceNegotiate agreements with customers, ensuring mutually beneficial outcomesResolve customer complaints in a timely manner, maintaining high levels of satisfactionMaintain accurate records and data within...

Customer Service Operations Specialist">About the Role:">This role involves ensuring a premium customer service experience across e-commerce and retail channels.">Responsibilities:">Manage business process outsourcing/vendor operations, drive key performance indicator (KPI) performance, and support efficiency, quality, and membership-first...

Job Overview:The ideal candidate will be responsible for collecting payments from existing clients, retaining customers, and up-selling and cross-selling products or services.Key Responsibilities:Collection from existing clientsRetentionUp-sell and Cross-sell experienceProficient in English and Hindi languageB2C client handlingInteract with existing...

Customer Data Platform OpportunityWe are seeking a highly motivated and enthusiastic candidate to join our Customer Data Platform (CDP) team. This role offers a strong foundation for a career in MarTech, data engineering, and analytics.Key Responsibilities:Learn and work with various MarTech tools used for customer engagement and CDP integration.Gain...