Customer Service Representative

2 days ago

Gurgaon, Haryana, India Zone IT Solutions Full time ₹ 3,50,000 - ₹ 7,00,000 per year

Zone IT Solutions is on the lookout for a dedicated Customer Service Representative to join our team In this role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring customer satisfaction. You will play a crucial role in supporting our goal of delivering top-notch IT solutions and services.

Requirements

Key Responsibilities:

  • Utilise effective verbal communication and customer service skills to engage with candidates and clients.
  • Manage a blended call environment (inbound and outbound) to support recruitment activities.
  • Listen actively to candidates and understand their career goals and motivations.
  • Communicate professionally and regularly with recruiters, leadership, and peers.
  • Document all actions taken on each candidate record, ensuring details such as contact information, notes, and follow-ups are up to date.
  • Assist in achieving team targets for candidate engagement, interviews, and placements.
  • Maintain a customer-centric approach — be persuasive, persistent, and empathetic while supporting both candidates and clients.
  • Demonstrate maturity, honesty, and integrity in all communications.

Requirements:

  • Proven experience in a customer service role, preferably in the IT or tech industry.
  • Excellent communication and listening skills, both verbal and written.
  • Strong interpersonal skills — you enjoy connecting with people.
  • The ability to remain calm and empathetic in busy or challenging situations.
  • A positive, ethical, and professional attitude with a genuine desire to help others succeed.
  • Good organisation and attention to detail — able to maintain accurate records.
  • Confidence and persistence in follow-ups and candidate engagement.
  • Basic computer literacy and the ability to learn new tools quickly
Who You Are
  • You may come from a call centre, hospitality, sales, customer service, or retail background — and you're now looking for a more meaningful career path.
  • You are a natural problem solver who enjoys helping people and finding solutions.
  • You have empathy and curiosity — you love to listen, learn, and understand people's stories.
  • You're driven by purpose and want to grow into a long-term career in recruitment or talent management.
  • You're open to feedback and eager to learn from experienced recruitment professionals.
Benefits

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at or contact us at

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

  • Customer Service Representative

    16 hours ago

    Gurgaon, Haryana, India Nu Republic Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionNu Republic is on a mission to transform the wear-tech world by fusing fashion, technology, and self-expression. Our portfolio includes personal audio, true wireless earbuds, speakers, smartwatches, tech backpacks, and charging solutions designed to complement both style and lifestyle. Step into the #NuCodeOfCool with OG trailblazers...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Wizfair Travels Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWizfair is a rapidly growing travel brand passionate about providing outstanding travel programs to destinations worldwide. We offer authentically rich experiences, affordable-luxury travel packages, and exemplary client service. Our strong, robust tour operations ensure peace of mind and reliability for travelers. With offices in the...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Maxicus Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Company DescriptionMaxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys, back-office support,...

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India Calling June Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Calling June, we've curated a new women's brand that goes beyond mere clothing; it is an encounter, an expedition, and a lifestyle. Our brand essence revolves around joy, versatility, exploration, community, and integrity. We serve women with authenticity and honesty in every thread. Calling June is more than just a brand, it is a...

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India Innoblooms Info Services Pvt. Ltd. Full time ₹ 4,20,542 - ₹ 6,00,000 per year

    Job Title: Customer Service RepresentativeLocation: GurgaonJob Description:We are looking for enthusiastic Customer Service Representatives to join our dynamic team in Gurgaon. The ideal candidate should have excellent English communication skills and a strong customer-focused attitude.Requirements:Experience: 0 to 5 years (Freshers are...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionHave you been wanting to get into IT but dont have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Customer Service Representative at Kyndryl.Being great...

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India BLS International Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role DescriptionCustomer service representative: The role involves managing inbound calls, answering customer inquiries, and maintaining high service standards. We're looking for candidates with good communication skills and a strong customer-service attitude.ResponsibilitiesHandle inbound customer calls.Provide accurate information and assistance on...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India Kareer Hubb Full time ₹ 3,00,000 - ₹ 5,04,000 per year

    Hiring for Customer Service RepresentativeSalary upto 42k per month5 Days workingBoth side cabsLocation : GurgaonGraduate / Undergraduate both can applyJob Type: Full-timePay: ₹25, ₹42,000.00 per monthBenefits:Commuter assistanceHealth insuranceProvident FundLanguage:English (Required)Work Location: In person

  • Customer Service Representative

    20 hours ago

    Gurgaon, Haryana, India AK Global Management And Services Full time ₹ 2,50,000 - ₹ 25,20,000 per year

    Job OverviewAs a Customer Service Representative, you will be the first point of contact for customers, responsible for resolving queries, providing accurate information, and ensuring a smooth and positive interaction.Key Responsibilities* Handle inbound and outbound customer calls with professionalism and clarity* Resolve customer queries efficiently and...

  • Customer Service Representative

    1 week ago

    Gurgaon, Haryana, India AK Global Management And Services Full time ₹ 3,84,000 per year

    Job Summary:A Customer Service Representative serves as the primary point of contact between a company and its customers. The role involves resolving customer queries, offering product/service support, and ensuring a positive customer experience across communication channels like phone, email, chat, or in person.Key Responsibilities:Handle inbound and...