Female Customer Support Executive
4 days ago
Job Title: Female Customer Support Executive Location: Gurgaon Salary: ₹20,000 – ₹22,000 per month Job Type: Full-Time Contact:
Email: *****WhatsApp: ***
Job Brief:
Citykart is urgently hiring a motivated and dedicated Customer Support Executive (Female) to join our team in Gurgaon. The ideal candidate will be responsible for ensuring a smooth and professional customer support experience, handling queries efficiently, and maintaining customer satisfaction at all times.
Key Responsibilities:
- Understand customer concerns and provide accurate, satisfactory solutions.
- Handle objections and conduct timely follow-ups with customers.
- Maintain and update customer records in the CRM system.
- Collect, analyze, and share customer feedback with relevant departments.
- Collaborate closely with internal teams to ensure effective resolution of customer issues.
Requirements:
- Excellent communication skills (both verbal and written in English and Hindi).
- Calm, empathetic, and customer-focused approach.
- Ability to manage time effectively and prioritize tasks.
- Quick learner with the ability to adapt to new tools and processes.
- Proficiency in using basic computer applications (MS Office, CRM systems, etc.).
- Prior experience in customer service or support roles is an added advantage.
Who Can Apply:
- Female candidates residing in or willing to relocate to Gurgaon.
- Immediate joiners will be preferred.
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