Product Manager-Personal Loan-Product Manager

2 days ago


Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About The Role  

Department Personal Loans

Designation: Team Member- Product Manager

Product:  Personal Loan

Grade Assistant Manager

About The Role and Responsibilities: 

"¢ Responsible for overseeing and implementing strategies to measure and improve customer satisfaction

"¢ Proactively resolves customer complaints and escalations.

"¢ Provide support across Customer Service Team and assist them to effectively resolve issues on a timely manner

"¢ Help Customer Service Team to navigate through a variety of our tools

"¢ Collaborate with internal teams and enhance the customer journey

"¢ Identify new opportunities for our existing customers to make the most of our platforms or avoid roadblocks

"¢ Develop deep knowledge of the product and solutions

"¢ Show composure, zeal, and flexibility to tackle case volumes and upcoming questions. Develop a comprehensive product strategy, market positioning, target segments, and competitive differentiation

"¢ Responsible for the overall service quality of NPS TNPS and RNPS

"¢ Analyse Complaints Trends on ongoing basis

"¢ To arrive at an action plan collectively with the unit and monitor the plan for improvement of NPS score

Core Competencies: 

"¢ Educational requirementGraduate or any other equivalent degree

"¢ Excellent analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights

"¢ Exceptional leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholder

"¢ Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines

"¢ Knowledge of compliance and risk management practices in the financial services industry

"¢ Familiarity with agile development methodologies and product management tools is a plus

Location: Mumbai (Goregaon East)



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