Product Manager

6 days ago


Navi Mumbai, Maharashtra, India Tata Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Purpose

To reduce the number of personal loan closures by proactively engaging with customers, understanding their concerns, and offering appropriate solutions or benefits to retain them. The primary objective is to enhance customer satisfaction, minimize attrition, and protect the companys loan book.

Key Responsibilities:

  1. Customer Engagement
  2. Retention Strategy Implementation
  3. Documentation and Systems
  4. Coordination with Internal Teams
  5. Performance Metrics
  6. Customer-Centric Approach

Skills and Qualifications:

  • Experience: 1-3 years in tele calling, banking/NBFC operations, customer service, or collections
  • Key Skills:

  • Excellent communication (English, Hindi or regional language)

  • Negotiation and persuasion
  • Problem-solving and empathy
  • Basic understanding of personal loan products and processes

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