
Voice Process Executive
14 hours ago
Key Responsibilities
- Handle inbound and/or outbound customer calls in a professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer queries, complaints, and issues efficiently.
- Maintain records of customer interactions and update databases.
- Meet daily/weekly/monthly call and performance targets.
- Ensure compliance with call scripts, quality, and data protection guidelines.
- Escalate complex issues to senior staff or relevant departments when necessary.
- Provide feedback and suggest process improvements to enhance customer experience.
Requirements
- High school diploma/graduate (Bachelor's degree preferred).
- Prior experience in a voice process, call center, or customer service role is an advantage.
- Excellent verbal communication skills in English (and regional languages, if required).
- Active listening skills, patience, and empathy while handling customers.
- Ability to work in rotational shifts, including nights (if required).
- Basic computer knowledge and typing skills.
- Strong problem-solving and interpersonal skills.
Work Conditions
- Call center/office-based environment.
- Rotational shifts, including weekends and holidays, as per business needs.
- Performance incentives may be available in addition to fixed salary
Job Type: Full-time
Pay: ₹15, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
Experience:
- Fluent English Communication : 2 years (Required)
- Operations Executive : 2 years (Required)
- Mail drafting : 2 years (Required)
Work Location: In person
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