Spares & Service Coordinator
5 days ago
Job brief:
As a spares & Service Coordinator, you will work with clients to provide timely supply of spares & service they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.
- Check the spares stock in stores, and if any spares is not available align to get inhouse or at customer site on time.
- Maintaining and developing relationships with key client contacts
- Update our internal databases with information about technical issues and useful discussions with customers
- Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures
- Good understanding of how to integrate and interpret project data to make informed decisions
- Have a proven track record in project set up, scheduling, planning and reporting
- Take responsibility for all relevant paperwork
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
- Proven work experience as a Service Coordinator
- Proficiency with MS Office Suite, particularly MS Excel
- Excellent communication skills and people skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Aptitude in problem-solving
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