Assistant Manager-Service

7 days ago

Ahmedabad, Gujarat, India Godrej & Boyce (G&B) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Brief- As India's largest manufacturer of forklift trucks, Godrej Material Handling offers an extensive range of forklifts, which include electric, LPG, and diesel counterbalanced forklifts up to 25 tonne capacity, warehouse trucks, and specialised trucks for specific applications. The business also designs and manufactures accessories to address a wide range of handling applications besides offering accessories made by specialists.

The business offers lease, hire-purchase, and sale of pre-owned equipment as well as service maintenance programs through a network of 16 branches and over 45 dealers across India. The business exports to over 40 countries across Asia, the Middle East, Africa, Latin America and Europe and holds ISO , ISO and OHSAS quality assurance certificates awarded by TUV Nord.

With the help of international partners, like Crown, Komatsu, Hubtex, Tennant, Merlo, Iteco and Harlan, Godrej Material Handling offers a one-stop solution for its customers.

Website:

Key Result Areas:

  1. Generation of Service Business & achieving Desired Sales targets

  2. Ensure all Service business parameters are met.

  3. Customer Satisfaction

  4. Warranty Disbursement

  5. Mentoring Dealers, Training customers & operators

  6. Organization Imperatives

Job Description: The incumbent would report to Service Head of the branch location.

The incumbent would be responsible for the following:

1.Generation of Service Business & achieving Desired Sales targets - Visiting the customers for generating Service business & evaluating technical jobs viz., repairs, refurbishing etc. - Supporting the service business by generation of sales of genuine spares & attachments. - Ensuring sale of contracts like (AMC/CMC) under given territory.

  1. Ensure all Service business parameters are met - Ensuring clear & concise communication for follow ups with Customers & Service HO personnel. - Maintaining & having the Service MIS on tab.

  2. Customer Satisfaction - Ensuring customer satisfaction by quick responses for spares and services for long-term relationships. - Focusing sharply focus on hiring & Contracts customers and relationship management.

  3. Warranty Disbursement - Whilst warranty period, Salvage / repair the spare parts to reuse, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation. - Controlling closely controls on receivables and ensuring collection of required documents like (TDS form/ C Form etc.) to maintain working capital within norm.

  4. Mentoring Dealers, Training customers & operators - Providing training to Dealers & customers about upkeepment, maintenance and safety of the equipment purchased by the customers. - Having an upbeat attitude to remain optimistic & be a go getter.

  5. Organizational Imperatives -Actively participating and originating Kaizens -Actively involving in Business Excellence initiatives -Adhere to Compliance and Safe Working

Note: - The incumbent would be required to travel extensively for the purpose of Company-s business as per the job requirements.

- The incumbent should possess a valid two-wheeler driving license.

Preferred: Experience in service of industrial products like MHE

SPECIAL SKILLS REQUIRED

Skills required: - Technical Skills - Communication Skills

Knowledge of: - Product knowledge - Sound fundamental concepts

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