Customer Support Executive

1 day ago

Gurgaon, Haryana, India BLABLIBLU Full time ₹ 20,00,000 - ₹ 30,00,000 per year

We are looking for a
Customer Support Executive (Chat Process)
to handle customer queries and provide timely, accurate, and professional support via chat. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to multitask effectively.

Key Responsibilities

  • Respond promptly to customer queries through live chat and email
  • Provide accurate information, resolve issues, and guide customers through processes
  • Maintain records of customer interactions and update internal systems
  • Identify customer needs and escalate complex issues to senior teams when required
  • Ensure excellent customer satisfaction through clear communication
  • Follow standard procedures and maintain service quality
  • Collaborate with internal departments to provide quick resolutions

Required Skills

  • Excellent written communication skills (English mandatory)
  • Good typing speed and accuracy
  • Strong problem-solving abilities
  • Customer-centric approach with patience and empathy
  • Basic understanding of customer support software (Freshdesk, Zendesk, CRM tools—preferred)
  • Ability to work in shifts (if required)

Eligibility Criteria

  • 12th pass / Graduate / Postgraduate
  • Freshers can apply; prior chat support experience is a plus
  • Ability to communicate clearly and professionally
  • Comfortable with computers, typing, and multitasking

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