CRM Technical Analyst

6 days ago

Bengaluru, Karnataka, India Boost Tech Full time ₹ 12,00,000 - ₹ 25,00,000 per year

Job Title: CRM Technical Specialist

Experience: 5 – 10 YearsLocation: Bangalore (Work From Office)Employment Type: Full-timeAvailability: Immediate Joiners Preferred

Job Overview:

We are looking for a highly skilled CRM Technical Specialist to join our team. The ideal candidate will have strong technical expertise in SQL, Python, and CRM systems, with a proven track record of building and optimizing CRM workflows, data logic, and engagement algorithms. This role involves working closely with cross-functional teams to enhance customer experience, improve retention, and drive overall CRM efficiency.

Key Responsibilities:

  • Develop and manage complex SQL queries for audience segmentation, reporting, and data extraction.
  • Create and maintain logic trees and automation workflows for triggered email campaigns based on event-driven data.
  • Collaborate with marketing and data teams to design algorithms that reduce customer churn and improve engagement rates.
  • Work within CRM systems to isolate specific audience groups meeting defined criteria.
  • Utilize Python and FreeMarker for advanced scripting, template customization, and automation support.
  • Ensure CRM processes are optimized for accuracy, performance, and scalability.
  • Support data integrity, system troubleshooting, and ongoing performance improvements.
  • If applicable, leverage MessageGears or similar CRM platforms for campaign execution and data integration.

Required Skills & Qualifications:

  • 5–10 years of experience in CRM technical roles or related fields.
  • Proficiency in SQL (strong read/write capabilities required).
  • Working knowledge of Python and FreeMarker.
  • Hands-on experience with CRM systems (e.g., Salesforce, HubSpot, MessageGears, or equivalent).
  • Strong analytical mindset with experience in data-driven decision-making.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively across teams.

Good to Have:

  • Experience with MessageGears platform.
  • Exposure to advanced CRM automation tools and customer journey mapping.
  • Familiarity with customer segmentation, campaign optimization, and engagement strategy design.

Job Types: Full-time, Permanent

Pay: ₹1,200, ₹2,500,000.00 per year

Benefits:

  • Paid sick time

Application Question(s):

  • How does this role contribute to long-term CRM strategy and data governance, and to what extent will I have ownership or influence over those areas?"
  • What CRM platform(s) does the organization currently use, and are there plans to migrate or upgrade in the near future?

Experience:

  • CRM Analysyt: 5 years (Required)

Work Location: In person

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