CRM Data Analyst

1 day ago

Bengaluru, Karnataka, India gusri solutions Full time ₹ 12,00,000 - ₹ 25,00,000 per year

Job Overview:

We are seeking a detail-oriented and analytical CRM Data Analyst to join our growing team. The ideal candidate will have a strong background in data analysis and a proven track record of delivering meaningful insights to support CRM strategies and decision-making. You will be responsible for analyzing CRM data, identifying performance trends, and providing actionable recommendations to improve customer engagement and retention.

Key Responsibilities:

  • Analyze large and complex CRM datasets to identify trends, patterns, and insights.
  • Provide detailed analysis and reports to support CRM campaigns and customer lifecycle initiatives.
  • Monitor and evaluate key CRM metrics such as engagement, retention, churn, and campaign performance.
  • Identify root causes of performance fluctuations and recommend data-driven solutions.
  • Collaborate with CRM, marketing, and data teams to enhance targeting and customer segmentation.
  • Ensure data accuracy, consistency, and integrity across all CRM systems.
  • Develop dashboards and visualizations to effectively communicate insights to stakeholders.

Required Skills & Qualifications:

  • 5–10 years of experience in CRM data analysis or a similar analytical role.
  • Proven experience handling large datasets with high accuracy and attention to detail.
  • Strong understanding of CRM performance metrics and their impact on business outcomes.
  • Proficiency in data analysis and visualization tools (e.g., SQL, Excel, Power BI, Tableau, etc.).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently in a fast-paced environment.

Good to Have:

  • Experience with CRM platforms (e.g., Salesforce, HubSpot, MessageGears, or similar).
  • Knowledge of customer segmentation, lifecycle analytics, and marketing automation metrics.
  • Experience in developing predictive models or churn analysis frameworks.

Job Type: Full-time

Pay: ₹1,200, ₹2,500,000.00 per year

Application Question(s):

  • What is your Current CTC
  • What is your Expected CTC will be ?
  • What's your Notice Period or Availability to join?

Experience:

  • CRM Data Analyst: 5 years (Preferred)

Work Location: In person

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