Support Engineer 2

2 weeks ago

Mumbai, Maharashtra, India Uplers Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role: L2 Support Engineer

Reference Code: HR

Experience: 2-6 years

Salary: Confidential (based on experience)

Opportunity Type: Office (Mumbai)

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers Clients)

About the Role:

  • Are a graduate with a minimum of 2-6 years of technical product support experience with the following skills:
  • Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management.
  • An ability to "understand" data and analyze logs to help investigate production issues and incidents.
  • Hands on experience of Cloud Platforms (GCP/AWS).
  • Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus.
  • Hands-on experience with writing SQL queries.
  • Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch).
  • Knowledge of Scripting language like Elixir/Python is a plus.
  • Experience in Kubernetes/Docker is a plus.
  • Has actively worked on documenting RCA and creating incident reports.
  • Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia.
  • Knowledge of ticketing tool such as Freshdesk/Gitlab.

Heres what your day would look like...

  • Defining monitoring events for the services and setting up the corresponding alerts.
  • Responding to alerts, with triaging, investigating and resolving resolution of issues.
  • Learning about various applications and understanding the events emitted.
  • Creating analytical dashboards for service performance and usage monitoring.
  • Responding to incidents and customer tickets in a timely manner.
  • Occasionally running service recovery scripts.
  • Helping improve the Platform by providing insights based on investigations and analysis root cause analysis.

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