
Support Engineer 2
1 week ago
Role: L2 Support Engineer
Reference Code: HR
Experience: 2-6 years
Salary: Confidential (based on experience)
Opportunity Type: Office (Mumbai)
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers Clients)
About the Role:
- Are a graduate with a minimum of 2-6 years of technical product support experience with the following skills:
- Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management.
- An ability to "understand" data and analyze logs to help investigate production issues and incidents.
- Hands on experience of Cloud Platforms (GCP/AWS).
- Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus.
- Hands-on experience with writing SQL queries.
- Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch).
- Knowledge of Scripting language like Elixir/Python is a plus.
- Experience in Kubernetes/Docker is a plus.
- Has actively worked on documenting RCA and creating incident reports.
- Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia.
- Knowledge of ticketing tool such as Freshdesk/Gitlab.
Heres what your day would look like...
- Defining monitoring events for the services and setting up the corresponding alerts.
- Responding to alerts, with triaging, investigating and resolving resolution of issues.
- Learning about various applications and understanding the events emitted.
- Creating analytical dashboards for service performance and usage monitoring.
- Responding to incidents and customer tickets in a timely manner.
- Occasionally running service recovery scripts.
- Helping improve the Platform by providing insights based on investigations and analysis root cause analysis.
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