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IT Support Engineer

2 weeks ago

Mumbai, Maharashtra, India Heathy Hugs Healthcare Full time ₹ 1,44,000 - ₹ 1,92,000 per year

Job Title: IT Support Engineer

Company Name: Healthy Hugs Healthcare P Ltd

Location: Vasai(W)

Job Type: Full-time

Job Summary:

We are seeking a skilled and customer-focused IT Support Engineer to join our technology team. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, troubleshooting hardware/software issues, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide first and second-level technical support to end-users onsite or remotely.
  • Diagnose and resolve hardware, software, and network issues across Windows, Mac, and mobile platforms.
  • Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  • Support and administer Microsoft 365, Active Directory, and other enterprise applications.
  • Monitor and maintain IT systems, networks, and security tools to ensure optimal performance.
  • Log and track service requests and incidents using the IT ticketing system (e.g., Jira, ServiceNow).
  • Assist in onboarding/offboarding processes (device setup, account creation, access permissions).
  • Collaborate with other IT staff to implement system upgrades, patches, and new technologies.
  • Create and maintain user guides, documentation, and IT procedures.
  • Ensure compliance with company IT policies and data security standards.

Requirements:

Education & Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2+ years of experience in IT support or helpdesk environment.

Technical Skills:

  • Proficiency in Windows and Mac operating systems.
  • Familiarity with Microsoft 365, Active Directory, Exchange, and basic networking (TCP/IP, DNS, DHCP).
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
  • Basic knowledge of cybersecurity best practices.

Soft Skills:

  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication.
  • Customer-oriented with a positive, helpful attitude.
  • Ability to prioritize and manage multiple tasks effectively.

Preferred Qualifications (Optional):

  • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
  • Experience with cloud platforms (Azure, AWS, or Google Cloud).
  • Familiarity with ITIL framework and service management tools.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person