Relationship Manager Head

54 minutes ago


Nagpur, Maharashtra, India Hoora Full time ₹ 6,00,000 - ₹ 7,00,000 per year

Job Description – Relationship Manager Head

Position: Relationship Manager Head

Experience: 2–4 Years

Compensation: ₹6–7 LPA + High-Performance Incentives

Industry Fit: Banking RM Head / After-Sales Team Handling / Ex-Entrepreneur / COO-Level Exposure

Location: Nagpur

Role Summary

We are seeking a strategic and customer-focused Relationship Manager Head to lead the post-sales and partner management function. The role includes driving customer retention, managing escalations, improving partner performance, and leading the RM & Promoter Teams to achieve consistent business growth.

The ideal candidate must be a self-starter with strong leadership skills and experience in managing customer-facing or partner-facing teams.

Key Responsibilities

Lead, coach, and manage the Relationship Manager (RM) team to ensure exceptional service delivery.

Manage the entire post-sales Partner Management vertical including support, activation, business scaling, escalations, and performance metrics.

Build and maintain long-term, trust-based client and partner relationships.

Ensure strong customer retention through proactive engagement and service excellence.

Handle and resolve high-level client escalations promptly and professionally.

Identify revenue growth opportunities through upselling, cross-selling, and client education.

Track RM team performance, service SLAs, and customer satisfaction metrics.

Develop strategies to enhance customer experience, partner performance, and process efficiency.

Coordinate with cross-functional teams for smooth execution of workflow and timely completion of tasks.

Lead the Promoters' vertical, ensuring business expansion and meeting monthly/quarterly growth targets.

Prepare reports, insights, and performance dashboards for management decision-making.

Required Skills & Attributes

Strong leadership and team management skills.

Excellent communication, negotiation, and problem-solving abilities.

Customer & partner-centric mindset with ability to manage pressure and escalations.

Strong business acumen to identify growth opportunities and drive retention.

High accountability, ownership mindset, and solution-oriented approach.

Ideal Candidate Background

Candidates from the following backgrounds will be preferred:

Banking Relationship Managers / RM Team Leaders

After-Sales, Customer Success or Partner Management Team Leads

Former Entrepreneurs

Leaders with COO-level or similar operational exposure



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