Relationship Manager Head
54 minutes ago
Job Description – Relationship Manager Head
Position: Relationship Manager Head
Experience: 2–4 Years
Compensation: ₹6–7 LPA + High-Performance Incentives
Industry Fit: Banking RM Head / After-Sales Team Handling / Ex-Entrepreneur / COO-Level Exposure
Location: Nagpur
Role Summary
We are seeking a strategic and customer-focused Relationship Manager Head to lead the post-sales and partner management function. The role includes driving customer retention, managing escalations, improving partner performance, and leading the RM & Promoter Teams to achieve consistent business growth.
The ideal candidate must be a self-starter with strong leadership skills and experience in managing customer-facing or partner-facing teams.
Key Responsibilities
Lead, coach, and manage the Relationship Manager (RM) team to ensure exceptional service delivery.
Manage the entire post-sales Partner Management vertical including support, activation, business scaling, escalations, and performance metrics.
Build and maintain long-term, trust-based client and partner relationships.
Ensure strong customer retention through proactive engagement and service excellence.
Handle and resolve high-level client escalations promptly and professionally.
Identify revenue growth opportunities through upselling, cross-selling, and client education.
Track RM team performance, service SLAs, and customer satisfaction metrics.
Develop strategies to enhance customer experience, partner performance, and process efficiency.
Coordinate with cross-functional teams for smooth execution of workflow and timely completion of tasks.
Lead the Promoters' vertical, ensuring business expansion and meeting monthly/quarterly growth targets.
Prepare reports, insights, and performance dashboards for management decision-making.
Required Skills & Attributes
Strong leadership and team management skills.
Excellent communication, negotiation, and problem-solving abilities.
Customer & partner-centric mindset with ability to manage pressure and escalations.
Strong business acumen to identify growth opportunities and drive retention.
High accountability, ownership mindset, and solution-oriented approach.
Ideal Candidate Background
Candidates from the following backgrounds will be preferred:
Banking Relationship Managers / RM Team Leaders
After-Sales, Customer Success or Partner Management Team Leads
Former Entrepreneurs
Leaders with COO-level or similar operational exposure
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