Account Manager

2 weeks ago

Hyderabad, Telangana, India Tonique Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description - Account Manager/IT Co Ordinator.

Position: Account Manager / IT Co Ordinator.

Location: Hyderabad

Role Overview

The IT Coordinator will act as a bridge between the organization and the software development team, ensuring smooth operation of applications, websites, digital platforms, and in-store IT infrastructure. The role involves monitoring, coordinating updates, troubleshooting, and ensuring uniform IT standards across all store locations.

Key Responsibilities

Application & Website Management

  • Coordinate with software developers to implement updates, bug fixes, and enhancements for apps and websites.
  • Monitor website and app functionality, ensuring minimal downtime and optimal user experience.
  • Report and follow up on technical issues until resolution.

Digital Presence & Security

  • Manage store locations on Google Maps, ensuring accurate and updated information.
  • Identify and report fraudulent pages, fake listings, or unauthorized social media accounts.
  • Monitor official social media pages for compliance and integrity.

Store IT Infrastructure

  • Oversee the working status of CCTV systems across all store locations, ensuring recordings are secure and accessible.
  • Ensure uniform and uninterrupted background music across all stores by monitoring audio systems.
  • Troubleshoot IT and connectivity issues at store level and escalate to vendors/technicians when required.

Coordination & Reporting

  • Act as a single point of contact between management, software vendors, and store managers for IT-related issues.
  • Prepare and share periodic reports on app/website performance, IT compliance at stores, and security monitoring.
  • Maintain documentation of updates, incidents, and resolutions.

Skills & Competencies

  • Strong coordination and communication skills to liaise between technical and non-technical teams.
  • Basic knowledge of software testing, website content monitoring, and mobile app usability.
  • Familiarity with Google Maps management, social media platforms, and online fraud detection.
  • Knowledge of CCTV surveillance systems and audio distribution setups.
  • Problem-solving and analytical skills with attention to detail.

Qualifications & Experience

  • Bachelors degree in IT, Computer Science, or related field (preferred).
  • 3 –5 years of experience in IT support, digital coordination, or similar roles.
  • Experience in coordinating with software development teams is an added advantage.

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