Collections Manager

2 weeks ago

Patel Nagar Delhi, India YES BANK Full time ₹ 6,00,000 - ₹ 12,00,000 per year

The role holder is responsible for meeting the target assigned for the portfolio and vendor managed. Key responsibilities include achievement of set targets along with 100% process adherence. Collection Manager/ Agency Manager to ensure that the vendor adheres to the regulatory norms & process requirements which have been communicated as a part of COC/ agreement during empanelment.

  • Ensure 100% allocation of the portfolio allocated for field coverage & payment follow up
  • Ensure adequate workforce is deployed by the vendor for field coverage of accounts allocated across pin codes/ geographies
  • Field workforce has to be DRA Certified as per regulatory norms
  • All resources managing YBL portfolio have to have valid YBL ID cards & receipt books issued
  • All payments collected on field to be deposited/ applied within the TAT
  • Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager
  • Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved
  • Timely submission of used receipts & ensuring payment application within the approved TAT.
  • Receipt reconciliation to be done within the approved cut off date
  • Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate
  • Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated
  • Communication on pickups for accounts where pickups have been generated
  • Ensure vendor payouts are timely raised & commission is subsequently paid to vendors
  • Agency to operate within the regulatory framework with 100% compliance of regulatory norms
  • Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.
  • Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.
  • Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate
  • Ensure regular exchange with agency proprietor on key deliverables & process norms on any variance/ process gap
  • Ensure quality resources are hired & deployed by agency proprietor on YBL portfolio
  • Ensure regular agency visits & review with field team
  • Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc)
  • All communication to the agencies to be sent only on registered email id
  • Ensure all customer interactions are updated in DCR for future reference
  • Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance)
  • Ensure rightful representation of the Bank in any customer/ third party interaction
  • Timely closure of receipt reconciliation & providing confirmation on data destruction

  • Collections Manager

    2 days ago

    Patel Nagar, India YES BANK Full time

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