Collection Manager
18 hours ago
Job Title: Collection Manager
Job Summary:
The Collection Manager is responsible for overseeing the collection operations of the organization, ensuring timely recovery of dues, minimizing delinquency, and maintaining strong relationships with customers while adhering to company policies and regulatory guidelines.
Key Responsibilities:
- Supervise and manage the collection team (field executives, tele-callers, and team leaders) to achieve monthly collection targets.
- Develop and implement effective collection strategies to minimize overdue accounts.
- Monitor and analyze collection reports, portfolio performance, and delinquency trends.
- Coordinate with credit and operations departments for resolving customer disputes and ensuring accurate account reconciliation.
- Handle escalated cases, negotiate settlements, and ensure prompt recovery of outstanding dues.
- Ensure adherence to RBI, company, and legal guidelines during the collection process.
- Train and motivate collection staff to improve efficiency and performance.
- Conduct regular field visits to assess collection effectiveness and customer situations.
- Maintain accurate documentation and MIS reports for management review.
- Support legal team in initiating recovery proceedings for default accounts when necessary.
Key Skills & Competencies:
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- Sound knowledge of collection processes and legal aspects of recovery
- Analytical and problem-solving skills
- Proficiency in MS Excel and MIS reporting
Qualifications & Experience:
- Bachelor's degree in Commerce, Business Administration, or related field
- Minimum 3–5 years of experience in loan recovery/collection, with at least 1–2 years in a managerial role
- Experience in NBFC, banking, or financial services preferred
Please drop your CV @ HR Manager Abhijeet.
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