Client Relations Manager

3 days ago

Chennai, Tamil Nadu, India Circular Carbon Technologies Full time ₹ 20,00,000 - ₹ 50,00,000 per year

The Client Relationship Manager (CRM) will act as the primary liaison between the organization and government stakeholders across a cluster of districts. The role involves building strong relationships with Businesss owners, Urban Local Bodies (ULBs) and Government Officials; ensuring seamless execution of projects; coordinating with vendors and contractors; and overseeing installation.

Key Responsibilities

Client & Government Relations

  • Build and maintain strong working relationships with clients.
  • Conduct regular meetings, presentations, and status updates with Stakeholders.
  • Address queries, concerns, and escalate critical issues to the management team.

Project Coordination

  • Oversee the end-to-end execution of project deliverables in the assigned districts.
  • Coordinate with internal technical and operations teams for timely project roll-out.
  • Ensure smooth installation, commissioning, and integration of IT/IoT solutions.
  • Monitor project timelines and resolve on-ground challenges.

Vendor & Partner Management

  • Coordinate with vendors, contractors, and local service providers for hardware delivery, civil works, and installation activities.
  • Facilitate timely procurement, logistics, and deployment of equipment.

Reporting & Documentation

  • Prepare and submit daily/weekly/monthly progress reports to the management.
  • Maintain documentation of meetings, approvals and project milestones.
  • Track KPIs for project performance and share dashboards with stakeholders.

Key Skills & Competencies

  • Strong interpersonal and relationship-building skills.
  • Excellent communication & presentation skills (English, Tamil).
  • Ability to engage confidently with senior government officials.
  • Project management, coordination, and vendor management expertise.
  • Problem-solving, conflict resolution, and negotiation skills.
  • Willingness to travel extensively across assigned districts.

Job Type: Full-time

Pay: ₹20, ₹50,000.00 per month

Benefits:

  • Life insurance
  • Paid sick time
  • Provident Fund

Experience:

  • B2B sales: 1 year (Required)

Location:

  • Chennai, Tamil Nadu (Required)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person

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