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Client Communications Manager
2 weeks ago
Company Description
At Ashtag, we don't just build personal brands — we craft legacies. We help CEOs, founders, and entrepreneurs show up online like they were born to — bold, consistent, and unforgettable. From scripting high-converting content to building authority that drives business, we turn expertise into influence. Headquartered in Chennai and London, we manage 15+ elite personal brands and are on a mission to scale voices that deserve to be heard.
Role Description
The Client Communications and Success Manager (CSM) is the
bridge between clients and the internal team
. They own client relationships, ensure smooth delivery of content (strategy, scripting, shoot, editing, publishing), and make sure clients are consistently happy, informed, and engaged.
The goal of the CSM is simple:
deliver results + create a "wow" client experience.
Key Responsibilities
Client Relationship and Communication
- Act as the
primary point of contact
for 8–10 clients. - Manage WhatsApp groups/emails for approvals, feedback, and updates.
- Conduct weekly/monthly check-ins with clients to review performance & plan ahead.
- Escalate critical issues to CEO before they become problems.
Project and Delivery Management
- Translate client requirements into clear tasks for Writers, Editors, and Shoot team.
- Maintain Clickup and Content Calendar for each client (scripts, shoots, edits, posting).
- Track deadlines → ensure zero content gaps.
- Oversee the full pipeline:
Strategy → Scripts → Shoots → Editing → Posting
. - Monitor quality of output before it reaches clients.
Performance Tracking
- Track engagement metrics (views, reach, comments, leads).
- Prepare simple monthly performance reports for each client.
- Suggest improvements to increase client ROI.
- Prepare simple monthly reports for team and delivery to monitor internal cycle
Client Retention and Relationship
- Build long-term trust by providing proactive ideas (trend jacking, campaign ideas, new formats).
- Spot upsell opportunities (more reels, LinkedIn posts, podcast add-ons, workshops).
- Ensure
renewals happen smoothly
(no drop-offs due to poor communication).
Internal Coordinations
- Daily stand-ups with Writers, Editors, and SMM to track progress.
- Maintain a
status dashboard
for all clients (who's at scripting/shoot/editing stage). - Coordinate shoot schedules with Videographer & clients.
Key Qualifications:
Education:
Bachelor's in Marketing, Mass Communication, Business, or related field.
Experience:
- 1–3 years in account management, client servicing, or project management.
- Preferably in digital marketing, content, or creative industries.
- Experience handling multiple clients simultaneously.
Skills:
- Excellent communication in both English and Tsmil (spoken & written).
- Strong organizational & project management skills.
- Ability to handle demanding clients calmly and professionally.
- Basic understanding of social media platforms (Instagram, LinkedIn, YouTube).
- People management skills (can align Writers, Editors, Shoots, SMM smoothly).
- Analytical → can interpret simple performance metrics.
Mindset Fit:
- Relationship-builder: loves talking to and solving problems for people.
- Process-driven: believes in systems & deadlines.
- Calm under pressure → firefights without creating panic.
- Growth-oriented → looks for upsell & client expansion opportunities.
