
Front Office cum Telecaller
4 days ago
Job Title: Front Office cum Telecaller
Location: Ayurmegha Restoration Center, Banjara Hills, Hyderabad
Job Type: Full-time
Job Summary:
We are looking for a proactive and customer-friendly Front Office cum Telecaller to manage front desk operations, handle inbound and outbound calls, and engage with leads via WhatsApp and email. The ideal candidate should be well-organized, have excellent communication skills, and be comfortable managing multiple tasks efficiently.
Key Responsibilities:
Front Office Management:
- Greet and assist walk-in customers and patients professionally.
- Manage appointment scheduling and maintain patient records.
- Coordinate with doctors and therapists to ensure smooth clinic operations.
- Keep the reception area organized and welcoming.
Telecalling & Lead Management:
- Handle inbound and outbound calls for inquiries, follow-ups, and patient engagement.
- Provide detailed information about Ayurmegha's services, offers, and treatments.
- Convert inquiries into confirmed bookings by effectively explaining benefits.
WhatsApp & Email Communication:
- Send promotional messages, appointment reminders, and follow-ups via WhatsApp and email.
- Respond promptly to customer queries on digital platforms.
- Maintain a structured database of leads and ensure regular engagement.
Administrative & Marketing Support:
- Assist in billing, invoicing, and payment processing.
- Maintain accurate reports of customer interactions and appointments.
- Support marketing activities, event coordination, and promotional campaigns.
Requirements:
- Qualification: Any graduate.
- Experience: 1-3 years in front office, telecalling, or customer service (Healthcare/Ayurveda experience is a plus).
- Skills:
- Excellent verbal and written communication in English, Hindi, and Telugu.
- Strong interpersonal and persuasion skills.
- Proficiency in MS Office, WhatsApp Business, and Email handling.
- Ability to multitask and manage patient inquiries efficiently.
Salary: Competitive, based on experience.
How to Apply:
Interested candidates can send their resumes to or contact
Job Type: Full-time
Pay: ₹10, ₹25,000.00 per month
Benefits:
- Health insurance
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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