Operations Manager

2 days ago

Navi Mumbai, Maharashtra, India ca9b432e-0cc6-400c-ab4b-1b27ecc5a232 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About the Company

A1 Disability Support Care is an established and fast-growing NDIS service provider based in Queensland, Australia. The organisation delivers high-quality disability support services. We are hiring a dynamic Operations Manager in Mumbai to oversee end-to-end day-to-day operations, coordinate with Australian stakeholders, and ensure smooth service delivery.

Key Responsibilities

  • Manage daily operations for the Mumbai support team, ensuring smooth workflow across rostering, HR support, admin, documentation, and reporting.
  • Coordinate closely with the Australian management team regarding client needs, staff scheduling, compliance requirements, and operational updates.
  • Create, optimise, and monitor internal processes (SOPs), ensuring accuracy, timely execution, and high-quality service delivery.
  • Supervise and support the Mumbai team members, manage performance, assign tasks, and ensure KPIs are met.
  • Handle communication with Australian support workers, clients, and partner agencies as required.
  • Oversee NDIS-related documentation, compliance tracking, timesheet verification, and reporting.
  • Identify operational gaps and implement improvements for efficiency, accuracy, and cost-effectiveness.
  • Manage recruitment coordination for Indian team roles shortlisting, onboarding, and training assistance.
  • Prepare weekly/monthly operational dashboards and reports for management review.
  • Ensure confidentiality, data security, and adherence to Australian NDIS standards in all operations.

Required Skills & Qualifications

  • Bachelors degree in Business Administration, Management, Operations, or related field.
  • 5–10 years of experience in operations management, team handling, or service delivery management (BPO/Healthcare background preferred).
  • Strong communication skills (written and verbal) to coordinate with Australian stakeholders.
  • Excellent organisational and leadership skills with the ability to manage teams and meet deadlines.
  • Experience in process optimisation, documentation, SOP development, and performance management.
  • Proficiency in MS Office, Google Workspace, CRM tools, rostering or scheduling tools (preferred).
  • Ability to work across time zones; flexible for early morning/overlapping hours with Australia.

What We Offer

  • Competitive Indian salary package with performance incentives.
  • Work with an international Australian NDIS organisation.
  • Stable long-term role with growth opportunities.
  • Supportive and professional work environment.

How to Apply

Interested candidates may apply immediately on and email their resume to our address with subject line:

"Application – Operations Manager (A1DSC)"

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