Customer Relationship Manager

5 days ago


Belgharia Kolkata, India 8Poure Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description:

We are looking for a proactive and friendly Customer Relationship Manager to handle customer communication and ensure a smooth post-sale experience. The ideal candidate should be organized, polite, and comfortable working with WhatsApp-based communication.

Key Responsibilities:

  • Take customer orders and queries through WhatsApp
  • Handle customer grievances and ensure quick resolution
  • Generate bills from inward orders and maintain proper records
  • Greet and interact with customers professionally and warmly
  • Send updates, messages, and promotional information to customers
  • Coordinate with the dispatch and accounts teams for smooth operations

Requirements:

  • Strong communication and problem-solving skills
  • Basic computer knowledge and billing experience preferred
  • Must be polite, punctual, and customer-oriented
  • Prior experience in customer service or retail preferred


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