Customer Care Executive

2 weeks ago

Mohali, Punjab, India TaskUs Full time ₹ 1,44,000 - ₹ 1,92,000 per year

We are having a Walk-in Drive for Freshers male candidate for US Process

interested candidates can call at or they can directly reach at the office location.

Job Title: Customer Service Executive (Fresher)

Location: BigBangg Coworking E 279, Industrial Area, Sector 75, Sahibzada Ajit Singh Nagar, Punjab 160055

Interview Timings am to 5.00pm

Employment Type: Full-time

Job Summary:

We are looking for enthusiastic and customer-focused individuals with good spoken English skills to join our customer service team. As a fresher, you will be responsible for assisting customers, resolving their queries, and providing an excellent customer experience.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chats in a professional manner.

  • Provide accurate information about products, services, and company policies.
  • Resolve customer queries, complaints, and requests promptly.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Record customer interactions and update necessary databases.
  • Escalate complex issues to senior team members when required.
  • Work collaboratively with team members to achieve customer satisfaction targets.

Skills & Qualifications:

  • Fresher / Graduate (any stream). Only Male Candidates
  • Good spoken English and good communication skills.
  • Active listening skills and ability to stay calm under pressure.
  • Basic computer knowledge (MS Office, email handling).
  • Problem-solving and customer-oriented approach.
  • Willingness to work in night shifts (US Process)

Benefits:

On-the-job training.

  • Opportunity to grow within the organization.
  • Friendly and supportive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹16,000.00 per month

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