Customer Care Representative

1 week ago


Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

NTT Data Services is Hiring

Position's Overview:-

At NTT DATA, we know that with the right people on board, anything is possible. The quality,

integrity, and commitment of our employees are key factors in our companys growth,

market presence and our ability to help our clients stay a step ahead of the competition. By

hiring, the best people and helping them grow both professionally and personally, we

ensure a bright future for NTT DATA and for the people who work here.

Client's business problem to solve?

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented

the processes and technologies for our clients that bring about real transformation for

customers of all sizes. Our end-to-end administrative services help streamline operations,

improve productivity and strengthen cash ow to help our customers stay competitive and

improve member satisfaction

Position's General Duties and Tasks

In these roles you will be responsible for:

Performing outbound calls to insurance companies (in the US) to collect outstanding

Accounts Receivables. Responding to customer requests by phone and/or in writing to

ensure customer satisfaction and to assure that service standards are met

Analyzing medical insurance claims for quality assurance

Resolving moderately routine questions following pre-established guidelines

¢ Performing routine research on customer inquiries.

¢ Developing and maintaining a solid working knowledge of the healthcare insurance

industry and of all products, services and processes performed by the team

Requirements for this role include:

¢ Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3.30AM

¢ 1+ year(s) of experience using a computer with Windows PC applications that required

you to use a keyboard, navigate screens, and learn new software tools.

¢ 0-6 months of experience in a service-oriented role where you had to correspond in

writing or over the phone with customers who spoke English.

¢ 0-6 months of experience in a service-oriented role where you had to apply business

rules to varying fact situations and make appropriate decisions

*** The shift timings can be changed as per client requirements. Additionally, resources

may have to do overtime and work on weekends basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training

classes and demonstrate prociency of the material.

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