We are hiring For network security L1 and L2 For Navi Mumbai location

16 hours ago

Navi Mumbai, Maharashtra, India Experis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hi,

We are hiring for Network Security L1 and L2 navi mumbai , Seawood.

Exp : 1to 6 Y

Np : Immediate

Network Security (Firewall management such as Checkpoint, Fortinet, Palo Alto, etc.). It would be good if candidate has understanding of WAF. Required to work on 24*7 support.

The L1 Security SMEs will be on-premises and supporting operation, management and maintain the in-scope devices.

Responsibilities:

  1. Incident Logging and Management:

Act as the first point of contact for users.

Log incidents and issues reported by users via phone, email, or chat.

Categorize and prioritize incidents based on urgency and impact.

  1. Basic Troubleshooting:

Diagnose and resolve basic technical issues.

Provide solutions for common problems such as password resets, application access issues, and basic configuration errors. First time fix, update KEDB

  1. Escalation:

Escalate complex issues to L2 support when necessary.

Ensure proper documentation and communication of the issue to the next level.

  1. Monitoring and Reporting:

Monitor application and system performance using various tools.

Report any anomalies or performance issues.

  1. Customer Service:

Maintain a high level of customer satisfaction.

Communicate effectively with users to understand their issues and provide timely updates.

  1. Service Desk Responsibilities:

Respond to and resolve user inquiries related to hardware, software, and network issues.

Provide assistance through various channels such as phone, email, and chat.

  1. SLA Management:

Ensure incidents and service requests are resolved within the agreed Service Level Agreements (SLAs).

Monitor SLA compliance and escalate issues that may breach SLAs.

  1. Audit Support and Remediation:

Assist in preparing for internal and external audits.

Provide necessary documentation and evidence as requested by auditors.

Implement remediation actions for any observations or findings from audits.

Kindly revert back with your update resume if you are interested for this position

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