We are hiring For Security Engineer For Navi Mumbai location
6 days ago
Dear Candidates,
We are hiring for Security Engineer (L1)
Role : Security Engineer (L1)
Experience : 1-3 Y
Location : Navi Mumbai
Notice period : Immediate
JD:
Security Engineer (L1):
The L1 Security SMEs will be on-premises and supporting operation, management and maintain the in-scope devices.
Responsibilities:
- Incident Logging and Management:
Act as the first point of contact for users.
Log incidents and issues reported by users via phone, email, or chat.
Categorize and prioritize incidents based on urgency and impact.
- Basic Troubleshooting:
Diagnose and resolve basic technical issues.
Provide solutions for common problems such as password resets, application access issues, and basic configuration errors. First time fix, update KEDB
- Escalation:
Escalate complex issues to L2 support when necessary.
Ensure proper documentation and communication of the issue to the next level.
- Monitoring and Reporting:
Monitor application and system performance using various tools.
Report any anomalies or performance issues.
- Customer Service:
Maintain a high level of customer satisfaction.
Communicate effectively with users to understand their issues and provide timely updates.
- Service Desk Responsibilities:
Respond to and resolve user inquiries related to hardware, software, and network issues.
Provide assistance through various channels such as phone, email, and chat.
- SLA Management:
Ensure incidents and service requests are resolved within the agreed Service Level Agreements (SLAs).
Monitor SLA compliance and escalate issues that may breach SLAs.
- Audit Support and Remediation:
Assist in preparing for internal and external audits.
Provide necessary documentation and evidence as requested by auditors.
Implement remediation actions for any observations or findings from audits.
- Knowledge Management:
Document common issues and solutions in a knowledge base for future reference.
- Training and Development:
Participate in regular training sessions to stay updated on new technologies and processes.
- Disaster Recovery and Business Continuity:
Assist in executing disaster recovery plans during incidents.
- Vendor Management:
Coordinate with vendors for basic support and warranty claims.
- Capacity Management:
Monitor resource usage and report any capacity issues.
- Service Request Management:
Handle and fulfil standard service requests such as software installations and access requests.
- Configuration Management:
Maintain accurate records of hardware and software configurations.
- Communication and Coordination:
Communicate effectively with users and other IT teams.
- End User Computing:
Providing support for desktops, laptops, and peripherals.
Assisting with software installations and updates.
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