Reservation Office

1 week ago

Cochin, Kerala, India Royal Gulf Tourism LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

POSITION Reservations Officer - India

Reports to Reservations Manager

Location of Assignment Kochi, India

Responsibilities The Reservations Officer is mainly responsible for ensuring all the reservation queries from agency partners are being attended to in timely manner and maintain relationship with the bookers of existing partners and new partners.

  • Process all B2B reservation requests, changes, and cancellations received by phone, fax, mail, or other channels of communication.

  • Understand reservation requirements in relation to airport arrival and departure assistance, hotel and room categories, ground transport, guides, food and beverage arrangements, tours/excursion tickets, or any other special requests.

  • Update partner agents on alternate and better hotel & excursion options.

  • Follow sales techniques like upselling and cross-selling to maximize revenue. Input and access data in reservation system.

  • Verify availability of rooms/services and quote rates. Negotiate and close deals with agencies.

  • Other assignments that may be assigned.

Work Schedule Monday to Saturday, Sunday - Off

FAMILY BACKGROUND Stable & secure family

EDUCATIONAL BACKGROUND Bachelors/Graduate degree in travel, hospitality, hotel management. BACKGROUND & WORK EXPERIENCE Minimum 1 - 7 years' UAE experience focusing on Indian Market. Exposure to a high performance sales environment and CRM based sales management.

KNOWLEDGE & SKILLS Reservation Process & quotation

Build & maintain relationship with agency partners/ bookers

Knowledge of the Indian Market

Familiar with agencies in India

Familiar with UAE Hotels

Strong knowledge of UAE Destination (excursions, attractions)

Personal Qualities Teamplayer

Accurate & Detail-oriented

Demonstrates sense of urgency

Optimistic

Hardworking

Helpful COMPUTER LITERACY Excellent working knowledge of MS Office (Word, Excel, Outlook, Powerpoint) LANGUAGE Proficient in English and Hindi plus at least one other language – Tamil, Kannada, Konkani, Tulu, Telugu, Punjabi, Marwari, Marathi, Malayalam, Gujarati.

SALARY NEGOTIABLE

OTHERS Professional & presentable

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