Hotel Reservations Manager

1 week ago

Cochin, Kerala, India beBeeReservation Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Reservations Executive

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We are seeking a dynamic professional with experience in hotel reservations and front office management.

Key Responsibilities:

  • Handle inbound and outbound client calls, messages, and inquiries on IVR and OTAs, converting them into bookings to meet and exceed revenue targets.
  • Create business from existing customer accounts by sending new offer updates, packages, and more.
  • Maintain the central reservation system, create reservations, maintain customer records, and update advance payments and balance receivable.
  • Responsible for OTA marketing and promotion plans.
  • Identify new revenue generation opportunities to achieve personal and property revenue goals.
  • Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, etc., and know how to sell against them.
  • Participate actively on social media travel-related groups for generating leads and reaching out to prospective customers.
  • Schedule client visits for prospective clients and coordinate site visits.
  • Maintain and update inquiry records, sales records for online and offline sales.
  • Prepare daily check-in and check-out schedules for respective check-ins and check-outs and share with the Operations team for site preparation.
  • Collect and maintain customer information databases, contact details.
  • Keep track of balance payments receivable, extra charges, additional services rendered, and ensure collection and update at check-in and check-out.
  • Track the number of monthly inquiries through offline and online channels for sales analysis.
  • Prepare and maintain daily and weekly reports for leads and conversions.
  • Prepare a review follow-up sheet and follow up for reviews from guests.
  • Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors.
  • Help in research and development of new online and offline sales channels/partners.

Requirements:

  • Minimum 2-3 years of experience in front office/reservations department (hotels).
  • Excellent communication skills, English (written and spoken) is mandatory.
  • Good knowledge of Microsoft Office/Excel is necessary.

Work Environment:

The ideal candidate will work in a fast-paced environment with a growth-oriented mindset. The role requires strong analytical skills, attention to detail, and excellent communication skills. We offer a competitive salary, opportunities for growth and development, and a collaborative work environment.

Candidates who are willing to take up added responsibility and be part of a fast-growing startup should apply.

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