Hotel Reservation Specialist

2 days ago

Cochin, Kerala, India beBeeReservation Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description">

Main responsibilities include promptly answering reservation requests and recording them accurately. Additionally, constant upkeep of the Opera Reservations system is required, involving updates to rates systems, validity dates, mail messages, and availability control. Ensuring all reservations are loaded into the PMS system up-to-date is also crucial. To minimize check-in time for regular clients, closely scrutinize their reservations to ensure accurate information. Monitor occupancy for upcoming weeks and input necessary dates into the PMS system, advising the Front Office accordingly. Maintain effective communication with allotment holders, including Telephones and ARS.

Responsibilities:
  • Create group masters and update group information as received, e.g., rooming lists, arrival times, meals, and follow-up on missing information.
  • Liaise with other departments to ensure group requirements and special requests are met.
  • Ensure an accurate and complete guest history exists for return guests and communicate details to Management.
  • Regularly monitor occupancy, predict busy periods, and request assistance as needed.
  • Closely monitor allotments to avoid overselling and provide statistics and accurate handling of correspondence.
  • Assist in preparing and checking rate manuals, ensuring correct rates and schedules in the computer system.
Required Skills and Qualifications

Prior experience working with Opera or a related system is essential. Strong interpersonal and problem-solving abilities are also required, along with fluency in English. Additional languages are a plus, and a Graduate degree is preferred.

Benefits

This role offers opportunities for professional growth and development in a dynamic environment. If you possess the skills and qualifications outlined above, we encourage you to apply.

Others

Please note that this job description may be subject to change based on business needs. We reserve the right to modify or remove this job posting at any time without notice.

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