Reservation Coordinator

3 days ago

Cochin, Kerala, India beBeeReservation Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity: Reservation Coordinator

We are seeking a skilled Reservation Coordinator to assist with hotel bookings, manage reservations, and provide information on availability and pricing.

This role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

  • Assist customers with hotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

To enhance your chances of shortlisting, you should possess:

  • A Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure

Key Responsibilities:

The successful candidate will be responsible for:

  • Coordinating hotel bookings and managing reservation records
  • Providing accurate and timely information on availability and pricing
  • Handling customer inquiries and resolving issues efficiently

Required Qualifications:

Applicants should have:

  • A Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service

About This Role:

This is an excellent opportunity for a motivated and organized individual to join our team as a Reservation Coordinator.

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