Front Office Trainee

1 week ago

Cochin, Kerala, India HOTEL LUMINARA Full time ₹ 80,000 - ₹ 1,00,000 per year

A Front Office Trainee in a hotel assists with various tasks related to guest services and general front desk operations, learning the ropes of the hospitality industry. This includes tasks like guest check-in and check-out, managing reservations, handling guest inquiries, and maintaining the cleanliness and organization of the front desk area. They also support the Front Office team in administrative tasks and ensure a positive guest experience.

Key Responsibilities:

  • Guest Check-in/Check-out:Assisting with the process of registering guests upon arrival and departure, including collecting necessary information and handling payments.
  • Reservations:Managing online and phone reservations, confirming bookings, and providing information about room availability and rates.
  • Guest Communication:Handling phone calls, messages, and emails, responding to guest inquiries, and addressing their needs and requests promptly and professionally.
  • Information and Assistance:Providing guests with information about hotel facilities, services, local attractions, and assisting with any special requests.
  • Administrative Tasks:Assisting with tasks like preparing reports, updating guest records, and maintaining organized records of front office operations.
  • Maintaining the Front Desk Area:Ensuring the front desk area is clean, tidy, and well-organized, including the key rack and guest information displays.
  • Support and Collaboration:Working closely with other hotel departments like housekeeping and maintenance to ensure guest satisfaction and a smooth operation.
  • Learning and Development:Participating in training programs and gaining practical experience in various aspects of front office operations.

Job Type: Full-time

Pay: ₹8, ₹10,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Work Location: In person

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