Patient Care Coordinator

3 days ago

India MohaliMax Super Speciality Hospital Mohali PUNJAB Cluster MHC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

JOB DESCRIPTION I. JOB DETAILS

Job Title

Patient Care Coordinator -Front Office

Reporting Supervisor

Manager– Front Office

II. JOB PURPOSE

To build a caring and patient centric atmosphere in the Front Office

III. KEY RESPONSIBILITIES

Core Responsibilities


• To lead by example in exhibiting high levels of service orientation and proactive customer handling


• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role


• To ensure timely and accurate compliance with the standards laid down


• To supervise daily scrolls of all Patient Care Coordinators on shift


• To ensure accurate and timely registrations & report movement


• To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently


• To handle inter and intra departmental coordination


• To be well groomed, punctual & adhere to company policies and practices.


• Responsible for developing, and implementing Patient Feedback Process and support in regular patient feedback analysis.


• To ensure patient satisfaction, optimal patient movement & patient care.


• To have complete Awareness about Disaster Management Programme (DMP) of the hospital


• To comply with the service quality Process, environmental & occupational issues & policies of the respective area IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables


• 99% accuracy of invoicing/billing


• Proactiveness in handling day to day staff or customer situations.


• TATs to be maintained as per the standards laid down under IMS & NABH

Minimum Qualifications


• Graduate in any field/Post Graduate

Experience


• 2 to 4 years; Preferably with 2 years of service industry / healthcare experience

Behavioural Skills


• Excellent Communication & Interpersonal skills.


• Pro-activeness.


• Self-motivated.


• Team Player


• Sevabhav

Technical Skills


• Computer Literacy, with expertise in Excel and Power Point.


• Knowledge of other statistical software tools.


• Service Excellence

Language Skills

English, Punjabi & Hindi VI. KEY INTERACTIONS

Key Internal Contacts

Key External Contacts


• Internal Employees


• Inpatient


• Outpatient customers (Face-to-Face and Telephonic)

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