Customer Care Coordinator/patient Engagement Coordinator

3 days ago

Mohali Punjab, India tru Health Now Full time

**Location**: Onsite - Mohali (Phase 8-A)
**Shift**: Night Shift (mandatory)

**About the Role**

We are seeking a dynamic and detail-oriented **Patient Engagement Coordinator/Customer Care Coordinator** to join our healthcare support team. This role involves **direct interaction with patients**, ensuring they receive timely communication, support, and appointment coordination. You’ll act as the **first point of contact** for patient queries, helping streamline their care journey through effective follow-up and communication.

Fresh graduates with **strong English and communication skills** are welcome to apply. **Comprehensive training** will be provided.

**Key Responsibilities**
- Serve as a liaison between patients and healthcare providers.
- Update and manage patient information using **Excel, EMR systems (Athena experience preferred), and internal tools**.
- Respond to patient inquiries professionally and empathetically.
- Collaborate with internal teams to ensure high levels of **patient satisfaction and engagement**.
- Maintain accurate records and reports as per departmental KPIs (calls, appointments, follow-ups).
- Meet daily performance targets and demonstrate strong attendance reliability.

**Who We’re Looking For**
- **Excellent spoken and written English communication skills.**:

- Proficiency in **Microsoft Office 365** (especially Excel, Outlook, Word).
- Fast and accurate typing skills (minimum **35 WPM**).
- Strong multitasking ability and attention to detail.
- A **positive attitude**, team player mindset, and willingness to learn.
- Able to work independently under pressure and meet tight deadlines.
- Prior experience in **customer service or healthcare coordination** is a plus (1-3 years preferred).

**Why Join Us?**
- Opportunity to work in a **growing healthcare technology environment**.
- On-the-job training to build technical and soft skills.
- Positive and supportive work culture.
- Clear growth paths and performance incentives.

**Important Requirements**
- Must be available for **night shift** work (US time zones).
- Must be able to work **onsite in Mohali, Phase 8-A**.

If you’re passionate about **patient care, communication**, and want to grow in a **fast-paced healthcare environment**, we’d love to hear from you.

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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