Client Delivery Partner

2 weeks ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Role Description

This person will manage delivery for a US Client Account for multiple geographies with multiple service lines involving Infrastructure support, Business Services, and IT Application Delivery.

  • Manage Client Relationships, steering committees, and overall account growth. Sharp focus on GCC growth in India encompassing digital innovation
  • Responsible for delivery oversight and direction for the assigned PF
  • Handle large teams of 1500+ full time employees for clients
  • Organize Status Reviews with Account Executive drive Portfolio Financial & Operational KPIs
  • Manage budgets in the excess of USD 100MN
  • Create and implement the Account roadmap across all service lines
  • Define and Drive strategic direction in terms of technology/workforce for the account

.

Ideal Candidate

Our Ideal Candidate is expected with competencies to make decisions and implement in dynamic environment

He/She/They will have 20-25 years of experience in Managing Client Relationship with a strong project track record and demonstrated P&L contribution to sales. A Bachelor's degree is required; MBA is strongly preferred. This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset.

a. Experience in end-to-end delivery/program management of large programs is a must

b. Ability to drive geographically distributed teams across US and India

c. Leadership experience in continuous improvement initiatives and operations

d. Thorough Knowledge of contract management & financial management

e. Knowledge of application development and test methodologies/lifecycles is preferred

f. Hands on and can-do attitude whilst demonstrating highest business ethics and compliance

g. Ability to coach Program/Project Managers is desirable

h. Business level fluency in English is required

i. Proven experience in delivering digital projects

j. Proven experience using a range of agile project management methods

k. Proven experience balancing multiple priorities and dealing with ambiguity

l. Understanding of the digital landscape

m. Experience in matrix-managing multi-disciplinary teams

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