Technical Support Engineering

Guidance (Text Only)Job Posting Content Content for the Responsibilities and Qualifications section of the job posting should be leveraged from the Role Library found on HRWeb: HRweb - Role Library. For guidance on how to create an impactful job description, reference the Job Posting Aid. For roles in the EU or UK: Years' experience should not be included. Accessibility Guidance - Use only the "Paste as Text" button in the text editor to transfer content, especially if using Microsoft Word, PPT, Outlook or OneNote - Change the Font Family to Calibri​ - Do not use special characters ​ - Use only one sub-heading for each of the 3 sections – e.g. - Responsibilities -> Key responsibilities​ - Qualifications -> Skills required​ - Only format content within the text editor (e.g. create bullets and bold styling using the associated buttons in the editor)​ - Remove all blank characters at the end of a sentence by pressing Enter to end each line Follow these suggestions for what to avoid in your job advertisement: - Do not mention unannounced products, technologies or project codenames. - Do not discuss future product milestones or roadmaps. - Do not mention executive names. - Do not use a team name unless well known to external audiences. - Do not discuss internal company goals or business strategies. - Do not discredit current Microsoft products in market or use language with a negative connotation when describing Microsoft products or services. - Do not use stats that may be newsworthy such as downloads, units, market share, sales, revenue, or other business metrics without first consulting your Public Relations team. - Do not mention specific competitors. - Absolute security, safety, and privacy do not exist. Therefore, do not make any statements that express or imply absolute security, safety, and privacy. - Do not reference internal URLs, job levels, or terminology. Responsibilities (Text Only)
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications (Text Only)Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3 years of technical support, technical consulting experience, or information technology experience o OR 5 years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. 5 years in designing, implementing and supporting solutions in a complex enterprise environment. 5 years technical background, enterprise experience, and knowledge in one or more of the technologies below: Identity Synchronization Technologies Authentication and Authorization Management Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc) Identity Management Federation Security Management B2B, B2C Role based access control, Permissions management MFA 5 years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below: Azure Active Directory Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc) Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc) Identity and Access Management Office 365 Identity Management Cloud Domain Management Cloud User Management and configuration Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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