Guest Service Assistant

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Front Office Executive Guest Experience Assistant Integrated Facilities ManagementWhat this job involves Commitment to facility operations excellence Do you have superior technical know-how when it comes to maintaining a facility? Lets talk We always welcome people who can carry our torch for superior quality service. In this role, youll be our go-to guy when it comes to managing our sites daily Front Office Operations and attending visitors queries about the company, directing visitors to appropriate contacts, sorting out mails, answering incoming calls, and arranging appointments for guests to meet with company staff. Manage & guide walk-in candidates and clients at the reception. Handling helpdesk whenever required and assist with the Administration. Receiving the complaints by the concerned employees and allocating them to the concerned FM Department. Performance Excellence Are you driven by performance metrics? Muster all the housekeeping staff of the shift before deployment and communicate priorities of the day. Taking rounds of the facility regularly to identify issues and take necessary actions. Handling and coordinating clients queries/complaints. Issuing temporary badges and laptop badges for all the clients, trainers, and vendors. Championing Improvement Do you get excited by improvement works? As part of a larger team, you will be involved in launching various improvement and savings programs that will benefit both us and our clients. For example, you will be involved in the implementation of energy management programs to help cut utilities costs and eliminate wastages. Maintaining SLA matrix for issues of Access card and ID cards. Tracking the work orders, PPM, and other tickets to follow the SLA & SKPI as per the contract, manage the people and team, motivate the team towards teamwork and service delivery, getting quotes for the new requirements. Putting best practices in place Do you like sharing ideas to improve the work process? Maintaining data of Lost and Found. Doing billing for OPD and IP Patients. Taking rounds in the hospital and checking IP Patient related queries and providing service for them. Fixing and rescheduling appointments with doctors. Typing discharge summaries and taking care of the process of insurance. Need to follow the company process, policy, ethics, and monitor the same to avoid lapses. Supporting for Karma audit, client audit and manage the compliance of the service partners. Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the contract are being met. To do this, youll develop tools that help measure the technical teams performance on a quarterly or annual basis.Sound like you. To apply, you need to be: Good communicator Do you have an excellent command of spoken and written English and Chinese language? Can you communicate technical issues to less able colleagues, clients, and vendors? If you said yes to these, bring your ambition and explore our world of possibility.What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. Apply todayLocation: On-site Bengaluru, KAScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with appropriate levels of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations - On-site